PURCHASE TRANSACTIONS: When you purchase IMVU products (including credits, credit bundles, avatar name, try-it passes, etc.) from the Cross Design Group store, choose carefully as we do not refund if you change your mind. However, if the products are faulty we will meet our obligations under the Consumer Guarantees Act. If you have encountered any problems with a purchase, or believe that you have been incorrectly billed click here to report billing problem.

Please note that we will request that your account be disabled without warning or notice at any time by IMVU when there is suspicion of, a report of, or confirmation of any of the following events:

• Any kind of payment fraud (Credit Card, PayPal, cancelled check, etc.).
• Any unauthorized use of your IMVU account requiring IMVU to refund purchases made.
• Any time your IMVU account is used for purchases that subsequently require a refund, reversal, or chargeback, without prior warning or notice given to Cross Design Group.
• Any other type of abuse which Cross Design Group deems is substantial enough to warrant us reporting the abuse to IMVU for consideration of IMVU disabling your account.